Repair & Delivery Note
Ticket RN-260924-0001
1. Customer Details
- Customer Name
- Jacob Simba
- Phone
- 0727048614
- Location
- kikuyu road
- Alt. Contact
- —
2. Device Type
- Type
- Laptop
- Brand
- HP
- Model No.
- Probook
- Serial No.
- 12345678
- Color
- Grey
3. Condition When Received
- Overall Condition
- Fair
- Photos Taken
- No
- Accessories Received
- Charger
5. Problem Categories
Doesn't Power On
6. Pickup / Drop-off Handover
- Rider (Pickup)
- Ogolla
- Rider Number
- 0720111222
- Pickup Date/Time
- 24 Sep 2026 16:28
- Customer Signature
- jacobsimbaomurwa
I confirm the device condition and fault description above are correct at drop-off.
7. Workshop Check-in
- Received at Workshop
- 24 Sep 2026 16:28
- Branch / Location
- CBD
- Technician Assigned
- Max
8. Diagnosis & Customer Approval
- Diagnosed Fault
- Not turning on
- Parts Needed
- Motherboard
- Customer Approval
- Approved via Call/WhatsApp
- Estimated Cost
- KES 15,000.00
- Approval Date
- 26 Sep 2026 00:00
9. Repair Log
| Date | Work Performed | Parts Used | Cost |
|---|---|---|---|
| 2026-09-25 | Motherboard Repair | New Motherboard | KES 10,000.00 |
| Total | KES 10,000.00 | ||
- Repair Started
- 24 Sep 2026 16:29
- Est. Completion
- 01 Oct 2026 16:29
10. Quality Check
- QC Technician
- Jacob Simba
- Date Tested
- 30 Sep 2026 00:00
- Result
- Tested OK
- Warranty on Repair
- 7 days
11. Payment
- Amount
- KES 10,000.00
- Method
- M-Pesa
- Status
- Paid
12. Return / Delivery Handover
- Rider (Return)
- Ogolla
- Rider Number
- 0700111222
- Return Date/Time
- 01 Oct 2026 16:31
- Customer Signature
- Jacobsimbaomurwa
I confirm I have received my device back and am satisfied with the repair.